• Procedures to Obtain a Booking

• Owner Obligations

• Responsibility for Fees

• General Conditions

Use of this website by timeshare owners requires accepting the rental process as outlined above and on this page as well as the full terms and conditions for renting timeshare weeks.

Please email us at reservations@5starvacationrentals.com if you have any questions about our rental procedures.

Procedures to Obtain a Booking     [ Return to Top of Page ]

• Renters submit a request with travel dates, resort, type of room, and number of guests from my web site.
• I check availability with the Mayan Palace office and then let renter know it's available, suggest a rate based on season, resort, and going market rates, and solicit an offer.
• Renter indicates his acceptance of the offer by making a fully refundable deposit to my PayPal account (this is usually in the amount of my expected fee).
• I then contact an owner with the offer. The offer will be within rates and parameters previously discussed and acceptable to the owner.
• Owner contacts the Mayan Palace and makes a reservation with the renter's name as guest.
• The above four steps should be completed as quickly as possible, ideally within 24 hours during the week and 48 hours on the weekend, in order to successfully initiate a transaction with a renter. Any longer timeframes usually result in the renter finding a unit elsewhere.
• If reservation cannot be made or I cannot find an owner willing to accept the offer I refund the renter's deposit in full.
• Both the renter and the owner will be made aware of my relationship in the transaction and once a deposit is made I will put the renter in contact with the owner to complete the transaction and work out remaining details.
• If a confirmed reservation is made the renter makes a second deposit or pays the balance to the owner's PayPal account and receives an electronic copy of the confirmed reservation.
• The renter has 14 days to complete travel plans and pay the balance due via PayPal.
• The renter may cancel the reservation up to 45 days prior to check-in. A refund of all monies paid thus far is issued minus a $50 - $100 processing fee to cover PayPal and other misc charges. The Mayan Palace cancellation policy for owners is 30 days prior to check-in or if reservation is made less than 30 days prior to check-in then 48 hours from making the reservation. No fees are imposed to the owners within these guidelines.
• Special circumstances in which the cancellation policy is altered include; § Reservations made within 45 days of check-in, cancellations can only be made by renters within 24 hours of making a reservation. The Mayan Palace allows an owner to cancel a reservation within 48 hours with no fees. § Use of Vacation Fair weeks, the balance must be paid within three weeks and no cancellations are allowed beyond that point without permission of the owner and possible payment of additional fees. The Mayan Palace requires the maintenance fee on vacation fair weeks to be paid within three weeks of making a reservation. Fees and cancellation permission are determined by the owner based on his ability to re-rent out the unit so as to not suffer any economic loss.
• Rates, cancellation, and payment policies are spelled out for each offer in an email to the renter, a copy of which is provided to the owner.
• When I rent out my own timeshare weeks, I require the renter to sign a rental agreement with me. Each owner may establish their own policies with regard to this.